Local Pros Ideas

Ideas for Local Pros. Newest first.

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Saturday, 28 December 2024

14:30 - Self-Hosted WhatsApp System

Replace expensive official WhatsApp Business API with self-hosted solution.

Problem:

• Official API costs add up
• Used for lead distribution and customer notifications

Solution:

• Self-host using whatsapp-web.js or Baileys library
• Use local number instead of API

Benefits:

• Eliminate per-message fees
• Full control over system
• Opens door to enhanced chatbot features

Potential chatbot improvements:

• Conversational job request flow
• Instant contractor matching
• Job status tracking for customers
• Easy re-booking (“Need another electrician?“)
• Review collection after completion
• Seasonal reminders

Risks:

• WhatsApp ToS (unofficial API)
• Session management complexity
• Need dedicated phone number

Next steps:

• Test with local number in dev environment
• Replicate current lead distribution flow
• Validate reliability before migrating

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