ReachMax Ideas
Ideas for ReachMax. Newest first.
Tuesday, 31 December 2025
09:00 - Chatwoot as ReachMax Service Platform
Use Chatwoot open-source to offer WhatsApp and omnichannel services under the ReachMax brand.
What is Chatwoot:
- Open-source customer support platform (MIT license) - alternative to Intercom, Zendesk
- Self-hosted option = full control, no recurring SaaS fees per client
- Built with Ruby and Vue.js
Channels supported:
- WhatsApp, SMS, Telegram, Line
- Website live chat
- Facebook, Instagram, Twitter
Key features we could offer clients:
- Unified inbox - all customer messages in one place
- Team collaboration - private notes, auto-assignment, canned responses
- AI/automation via “Captain” - handles routine queries automatically
- Chatbot integration (Rasa, DialogFlow)
- Help center/knowledge base
- Analytics & CSAT reporting
- CRM integrations (HubSpot, Salesforce)
Business model potential:
- Self-host Chatwoot, white-label under ReachMax
- Similar to cuedesk.com offering
- Charge clients for managed WhatsApp/omnichannel service
- Upsell automation, chatbots, integrations
Research needed (assigned to Daniel):
- Specific use cases for our target clients
- Deployment requirements and costs
- How to package as ReachMax service offering
- Competitive pricing analysis
2024-12-29 - WhatsApp Services for Car Service Businesses
Explore offering WhatsApp automation services to car service/mechanic businesses as a new market opportunity.