Updates, context, and observations. Newest at top.
Tuesday, 31 December 2025
- New research task: Investigate Chatwoot for ReachMax
- Open-source customer support platform (WhatsApp, SMS, omnichannel)
- Self-host and offer as ReachMax branded service
- Similar model to cuedesk.com
- Research: use cases, deployment costs, service packaging, pricing
Sunday, 29 December 2025
- Key expectation shift: Don’t just accept tasks and fix things - use agency and critical thinking to proactively improve Reputation Engine. Think like an owner, not a task-taker.
- First month: 100% focus on Reputation Engine (whole team aligned)
Saturday, 28 December 2025
- WhatsApp number used for reviews has wrong name displayed - needs to be fixed
Saturday, 27 December 2025
- Arrange meeting before holidays end to discuss new year ideas and plans